Faq

How long will it take to receive my order?

Processing typically takes 1-2 business days. Shipping times vary by destination. Domestic orders usually arrive within 3-7 business days, while international shipping may take 7-21 business days. You will receive a tracking notification once your order ships.

What are my shipping options and costs?

We offer standard and expedited shipping. Costs are calculated at checkout based on your location and order size. Free standard shipping is available on all domestic orders over a certain value.

Do you ship internationally?

Yes, we ship to many countries worldwide. Please note that international orders may be subject to customs fees, import duties, or taxes, which are the responsibility of the recipient.

Can I modify or cancel my order?

We process orders quickly to ensure fast delivery. If you need to change or cancel your order, please contact us immediately at [email protected] with your order number. We will try our best to accommodate your request if the order has not yet entered the shipping process.

What is your return policy?

We offer a 30-day return policy for items in new, unused, and original packaging. Personalized or monogrammed items are final sale and cannot be returned. Please initiate your return within 30 days of delivery.

How do I start a return or exchange?

To initiate a return or exchange, please email our support team at [email protected] with your order number and the reason for the return. We will provide you with a Return Merchandise Authorization (RMA) number and detailed instructions.

Are return shipping costs covered?

For returns due to our error or defective items, we will cover the return shipping costs. For other returns, the customer is responsible for the return shipping fees. Original shipping costs are non-refundable.

How long does it take to process a refund?

Once we receive your returned item, our team will inspect it. Refunds are typically processed within 5-10 business days and will be issued to your original payment method. Please note that it may take additional time for your bank or card issuer to post the credit.

What materials are used in your notebooks and journals?

We source high-quality, sustainable materials. Our paper is often acid-free and suitable for fountain pens, while covers range from premium leather and linen to durable vegan alternatives. Specific material details are listed on each product page.

How should I care for my leather journal or pen case?

Keep leather products away from direct heat and moisture. Condition occasionally with a leather-specific product to maintain suppleness. For pen maintenance, we recommend regular cleaning, especially for fountain pens, to ensure optimal performance.

Do your file folders and storage boxes come assembled?

Most of our storage solutions are designed for easy, tool-free assembly. Detailed instructions are included in the packaging. They are crafted from sturdy materials to protect your important documents and stationery.

What payment methods do you accept?

We accept all major credit and debit cards (Visa, Mastercard, American Express, Discover), PayPal, and other secure digital payment methods. All transactions are encrypted for your security.

Is my payment information secure?

Absolutely. We use industry-standard SSL encryption to protect your personal and payment information. We do not store your full credit card details on our servers.

I have a question not answered here. How can I get help?

Our dedicated customer support team is happy to assist you. For the fastest response, please email us at [email protected]. Please include relevant details like your order number (if applicable) so we can help you efficiently. We strive to respond to all inquiries within one business day.