Refund policy

Our Refund Policy

At QuillEira, we are committed to your complete satisfaction with every purchase. If you are not entirely happy with your order, we are here to help. Please review the following policy details regarding returns and refunds.

Eligibility for Returns & Refunds

To be eligible for a return and refund, your item must be:

  • Unused, in its original condition, and in the original packaging.
  • Returned within 30 days of the delivery date.
  • Accompanied by the original proof of purchase (order number or invoice).

For hygiene and quality assurance, certain personalized items (e.g., engraved pens, custom notebooks) may not be eligible for return unless faulty. Please contact us for clarification on specific products.

Non-Returnable Items

The following items cannot be returned:

  • Gift cards.
  • Items marked as "Final Sale" or "Clearance."
  • Products damaged due to customer misuse or improper care.

Return Process

  1. Initiate Your Return: To start a return, please email our support team at [email protected]. Include your order number and the reason for the return.
  2. Receive Instructions: We will respond with a Return Merchandise Authorization (RMA) number and detailed instructions on where to send your package.
  3. Ship Your Return: Securely pack the item(s) and mail them to the address we provide. We recommend using a trackable shipping service. The customer is responsible for return shipping costs unless the return is due to our error or a defective product.

Refunds

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.

  • If approved, your refund will be processed automatically to your original method of payment.
  • Please allow 5-10 business days for the refund to appear in your account after processing, depending on your bank or card issuer.
  • Only the cost of the product will be refunded. Original shipping fees are non-refundable.

Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us immediately at [email protected] within 7 days of delivery. We will arrange a prepaid return label and expedite a replacement or full refund at no extra cost to you.

Contact Us

For any questions regarding our Refund Policy, please do not hesitate to contact our customer support team.

Email: [email protected]

We aim to respond to all inquiries within 1-2 business days.